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ABOUT US

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OUR MISSION

EElite Enterprise Resolution is a customer-focused, industry experienced, and innovative Information Technology service provider, who aims to provide high-quality services through increased efficiency while mitigating risk. We pride ourselves on building longstanding and solid partnerships. We are unique because we understand that our greatest assets are our customers. Our mission is to be the most trusted and reliable IT service provider internationally. EElite Enterprise Resolution is a Veteran Owned Small Business founded by an ARMY Airborne Paratrooper.

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Our customers always come first. We ensure that we strongly uphold our values and the utmost level of respect during every interaction, not only amongst our customers but also within our team. Our mission is to ensure you are fully operational, so you can focus on what is most important.​

Here at EElite Enterprise Resolution, we aim to Delight, Entrust, and Develop. 

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Customer satisfaction is at the forefront of our goals. We are dedicated to listening to and addressing customer concerns when necessary.

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EElite Enterprise Resolution has an immaculate track record and we intend to keep it that way. Each task and project assigned to our teams will be completed efficiently with the utmost care to ensure a well functioning system and a satisfied customer.

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We are dedicated to going above and beyond to make sure your needs are met. For general inquiries, we recommend contacting us online or by phone. More complex inquiries may need to be assisted during an in-person meeting. If you need assistance, please don’t hesitate to contact us today!

OUR TEAM

Aside from outstanding customer service, our team's main focuses are Engagement and Growth. 

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Every specialist working for EElite Enterprise Resolution has been specifically selected for their skill-set and experience in the industry. We have rigorous vetting procedures in place when hiring new technicians and engineers to ensure that we can confidently provide high-quality services.

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Our skilled specialists are trustworthy, knowledgeable, hardworking, and are trained to bring value to the lives of our customers by providing top-notch services.

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We do our best to ensure that each and every customer is pleased with the quality of service provided by our specialized team and that they’re comfortable allowing our team to take charge along the customers’ side every step of the way.

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To maintain top-notch performance, we ensure that our specialists are up-to-date on all training programs regarding the industry and new technological developments. Our advanced training programs add value to our specialized team by expanding our knowledge to better serve our customers.

OUR PRACTICES

Our team is expected to uphold and follow a specific code of ethics to ensure that every customer is treated respectfully and fairly. We believe in complete transparency and want our customers to hold us accountable. Establishing trust and good communication is the key to a successful partnership. 

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The rules and practices that our engineers are expected to follow are:

  • Escalating issues they cannot resolve to a team member with the correct skills or experience.

  • Completing every project, despite any setbacks, miscommunications, or circumstances that are uncontrollable.

  • Remaining professional and polite with every customer interaction.

  • Striving to arrange the best deals and agreements when liaising with engineering groups or factories on our customers’ behalf.

  • Following strict visitation schedules and meeting deadlines.

  • Agreeing to commute to customer locations using a personal or business vehicle in a timely manner (dependent on task urgency and customer location).

  • Carefully managing their daily routine using accurately filled in time and mileage records.

  • Agreeing to attend ongoing training events sponsored by our company or machine manufacturers to stay up to date with the latest technology and repair options.

  • Developing in-depth knowledge of national building codes and standards, and adhering to them at all times.

  • Returning all equipment and supplies used to their respective locations after completing a task.

  • Recording the time and materials used on daily work assignments.

  • Understanding, adhering to and promoting environmental, health, and safety policies to co-workers and customers while working.

  • Assisting co-workers with installations, repairs, maintenances, and any other tasks where assistance is needed.

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