OUR SERVICES
WHAT WE OFFER
As an IT service provider, we offer a vast range of services, ranging from hardware support, inside plant cabling and preventive maintenance support. To ensure you’re receiving the best service possible, our teams are specially trained and have years of industry experience.
​
With each project, a member of our team will evaluate which type of assistance and services will be required by our customers. Our experts will recommend services and allow customers to determine which options best meet their needs.
Hardware Installation & Support
Our hardware assistance covers many scenarios, ranging from simple installations to the repair of enterprise equipment. All of our engineers are trained to the highest of standards and can be trusted to make executive decisions while working under pressure and with equipment.
​
​The full extent of our hardware-related services include:
-
Configuration control, tracking, integration, upgrades, installation, and staging support for hardware.
-
Operational problem escalation management for our onsite delivery effort.
-
Technical assistance, engineering support, and repair of vendor equipment.
-
Physically install switches, routers, firewalls, Virtual Private Network (VPN) hardware, console interfaces, racks and other associated/similar hardware.
-
Perform independent verification and validation to baseline hardware network
-
Inventory check, labeling, and serial number recording
Inside Plant Cabling Installation Support
Our inside plant cabling installation support covers many scenarios, ranging from simple installations to the repair of copper and fiber cabling. All of our engineers are trained to the highest of standards and can be trusted to make executive decisions while working under pressure and with equipment.
​
​The full extent of our inside plant cabling installation support services include:
​
-
Install, terminate, label, and repair cables (copper and fiber) in accordance with customer provided work orders and/or engineering solutions.
-
Install supporting conveyance, patch panels and trunks in accordance with customer provided work orders and/or engineering solutions.
-
Install transport equipment and/or other related equipment.
-
Ability to use troubleshooting equipment including OTDR/Light Meter, TBERD, Ethernet Test Set, Toner, etc..
-
Maintain transmission equipment to ensure uptime of primary and redundant network facilities.
-
Perform moves/adds/changes of equipment as needed.
Patch panel
Splicer kit
Fiber testing
Patch panel
Preventive Maintenance Support
We can ensure that the equipment is running smoothly. We have the skills to perform updates, monitor performance, and replace or repair equipment as required.
​
The full extent of our preventive maintenance services include:
-
Corrective and preventive technical assistance for information systems.
-
Operational administration and support of enterprise equipment and applications.
-
Providing preventive maintenance for vendor systems and equipment.
-
24/7 support on vendor contracted systems.
-
​Troubleshooting, testing, and analysis of complex issues relating to uninterruptible power systems.
-
Physical hardware inspections to ensure accurate airflow is available to equipment.
-
Hard-disk scan, installs patches and updates
